Every order is carefully packed and ships within 1–2 business days. Once it's on its way, we'll email you a tracking link so you can follow your package.
How do I track my order?
As soon as your order ships, we'll email you a tracking link. You can use it to check where your package is at any time, right up until it arrives at your door.
What if the size doesn't fit?
No worries! If your size isn't quite right, you can request an exchange within 14 days of receiving your order. Just reach out to our customer service team and we'll walk you through the process.
What if I'm not happy with my item?
Your satisfaction comes first. If your item isn't what you expected, you can request a return or exchange within 14 days of delivery, as outlined in our return policy.
How can I contact you?
We're here to help! Email us at contact.oreaneparis@gmail.com and our customer service team will get back to you within 1–2 business days.
